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Return Policy

Return Policy

You may return unworn regular priced footwear, in the original packaging purchased through shopsolescience.ca or in a clinic location within 14 days of delivery. 
Shipping charges from on-line orders are not refundable.

All Clearance items (items sold at a discount of 40% off or greater) are final sale.

Shoes- Shoes must be in new condition and must include the original undamaged packaging
Once shoes have been used they cannot be returned or exchanged
 
For Hygienic Reasons we cannot accept return for the following products:
Bracing products
Socks and compression items
Off-the-shelf insoles
 
Return Shipping Instructions, On-line
Please email shop@solescience.ca to request a return.

If you are shipping an item back to SoleScience
No postage is required. 
The cost of return shipping will be deducted from your refund - $8.95 per package - No additional shipping costs.
You will not be charged postage until the return is processed.
You can expect a refund in the same form of payment originally used for the purchase (PayPal, Visa etc).
 
If you are returning an item in-store / clinic
After approval, you may visit a SoleScience location to return / exchange your order instead of shipping it back. Please wait for approval so the store knows to expect you and to inform you of hours. Please provide all original packaging and proof of purchase. **Pre-paid label cannot be used outside of Canada.**

The processing of a return parcel can take 2 weeks. If it’s been over 2 weeks,
please contact Customer Service at 1-844-337-7653.

Warranty & Defective Items
Please contact our customer service team at shop@solescience.ca with your name, order number and description of the issue.