Canada Post is responsible for all of our shipping requirements. SoleScience will send you a shipping confirmation by email when your item is ready for shipping. You will receive shipping/ tracking information via email which will allow you to track your order.
Orders are shipped on business days only (Monday through Friday), excluding public holidays. Orders placed between 4:00pm Friday and 10:00am Monday (Eastern Standard Time) will not be processed until Monday morning.
Orders over $200.00 CAD (before applicable taxes) apply for free shipping (Canada Post Expedited). If you would like your order sooner, you may choose an alternate shipping form and the fee will be calculated at checkout. Please note, we do not offer one day or next day shipping.
Orders placed on, or the day before one of these dates will have an extended delivery time of a few extra business days. Our store is (or may be closed) on the following holidays (or observed holidays) and will not process orders until the next business day:
New Year’s Day
Family Day (Ontario)
New Year’s Eve
Please ensure that your email is entered accurately at check out. All of your tracking and order information will be sent to this email address.
We offer free contactless and porch delivery (for in stock items) to addresses within London, Ontario and the immediate surrounding areas. If you have a question regarding the qualifications for delivery service, please reach out to our Customer Service Team at email@example.com.
Please note that the shipping guidelines above apply to Local Delivery orders.
Pick Up in Store/ Curb-side Pick Up
We are pleased to offer in-store or curb-side pick up at no charge. Please bring your order number and valid photo ID with the same address as supplied on the order. If you would prefer curb-side pick up, please call us at 519-452-9994 to notify us of your arrival, and we will bring your order to you.
If the item is in stock, in most instances we can have the order ready for you the same day as your order placement. You will receive a notification when the order is ready for pick up.
Please note that the shipping guidelines above apply to pick up orders.